Terms of service

OVERVIEW

Welcome to Clemiro. Throughout these Terms of Service, the terms "Clemiro," "we," "us," and "our" refer to PURRSITIVE LIMITED, the company operating this website and providing the products, content, features, and services available through it (collectively referred to as the "Services").

Our online store is hosted on Shopify, which provides the e-commerce technology and infrastructure that enable us to operate our online store, display products, and process customer transactions.

These Terms of Service ("Terms") govern your access to and use of our website and Services. Additional policies referenced throughout these Terms, including our Privacy Policy, Refund Policy, and Shipping Policy, are incorporated into these Terms where applicable.

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of our website and Services.

SECTION 1: USER ELIGIBILITY AND ACCOUNT RESPONSIBILITIES

By using our Services, you represent that:

  • You are at least the age of majority in your jurisdiction; or
  • You are using the Services with the permission and supervision of a parent or legal guardian where required by law.

When creating an account, placing an order, or otherwise interacting with our Services, you may be required to provide information such as:

  • Full name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Payment information.
  • Other contact or transaction details.

You agree that all information you provide is accurate, complete, current, and not misleading.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Restricting unauthorized access to your account.
  • Ensuring that information associated with your account remains accurate.
  • All activities conducted through your account where permitted by applicable law.

You must notify us promptly if you believe your account has been accessed or used without authorization.

Accounts may not be sold, transferred, assigned, or shared for commercial purposes without our prior written authorization.

SECTION 2: PRODUCT DESCRIPTIONS AND WEBSITE CONTENT

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed through our Services are accurate and current.

However, minor differences may occur due to factors such as:

  • Screen resolution or display settings.
  • Lighting conditions used in product photography.
  • Manufacturing variations.
  • Color variations.
  • Product improvements or updates.
  • Packaging changes.
  • Differences between production batches.

As a result, the actual appearance of a product may differ slightly from images shown on our website.

We reserve the right, where permitted by law, to:

  • Modify product descriptions.
  • Update product specifications.
  • Change prices.
  • Limit purchase quantities.
  • Change product availability.
  • Discontinue products.
  • Introduce new products.
  • Restrict sales to certain customers, regions, or jurisdictions.

We may make these changes without prior notice unless notice is required by applicable law.

Nothing in this section limits any mandatory consumer rights that cannot lawfully be excluded.

SECTION 3: ORDERS AND PURCHASE AGREEMENTS

Submitting an order through our website does not automatically mean that the order has been accepted.

We reserve the right, subject to applicable law, to:

  • Accept or refuse an order.
  • Cancel an order.
  • Limit quantities purchased.
  • Request additional customer or payment verification.
  • Restrict transactions that appear suspicious or unauthorized.

An order may be declined or canceled for reasons including:

  • Product unavailability.
  • Inventory shortages.
  • Pricing or listing errors.
  • Payment authorization issues.
  • Technical or system errors.
  • Suspected fraudulent activity.
  • Inaccurate or incomplete customer information.
  • Shipping restrictions.
  • Violations of these Terms.

If an order is canceled after payment has been successfully collected, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

Unless otherwise agreed, products purchased through our website are intended for personal and lawful use.

SECTION 4: PRICING AND PAYMENT

Prices displayed on our website may change from time to time without prior notice.

The amount charged for an order will generally be the price shown during checkout at the time the purchase is completed.

Depending on your location and order, the total amount may also include:

  • Shipping charges.
  • Applicable taxes.
  • Customs duties.
  • Import fees.
  • VAT or similar taxes.
  • Other government-imposed charges.

Any charges collected directly by us will normally be displayed during checkout where applicable.

Certain customs duties, taxes, or import-related charges imposed after shipment may be collected separately by local authorities, customs agencies, or carriers.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize us and our payment providers to process the applicable transaction.

We reserve the right to decline or cancel transactions if:

  • Payment authorization fails.
  • Payment details cannot be verified.
  • Fraudulent or suspicious activity is detected.
  • The transaction violates applicable laws or payment-provider requirements.

SECTION 5: SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Estimated processing and delivery times are provided for general informational purposes and are not guaranteed unless expressly stated otherwise.

Shipping schedules may be affected by circumstances including:

  • Carrier delays.
  • Customs inspections or clearance.
  • Severe weather.
  • Transportation disruptions.
  • Public holidays.
  • Seasonal demand.
  • Supply chain interruptions.
  • Incorrect or incomplete shipping information.
  • Events beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Additional details regarding delivery estimates, tracking, damaged shipments, missing packages, and related matters are available in our Shipping Policy.

Nothing in this section excludes any statutory rights or responsibilities that apply under applicable consumer law.

SECTION 6: RETURNS AND REFUNDS

Returns, refunds, damaged products, and eligible cancellation requests are governed by our Refund Policy.

Customers must follow the procedures and eligibility requirements described in that policy when requesting a return or refund.

We reserve the right to refuse a return or refund where:

  • The applicable return period has expired.
  • The product does not meet the return requirements.
  • The product has been damaged, altered, or misused by the customer.
  • The item is excluded from returns under our Refund Policy.
  • The return request appears fraudulent or abusive.

This section does not limit any rights that customers may have under mandatory consumer protection laws.

SECTION 7: INTELLECTUAL PROPERTY

Unless otherwise stated, all content available through our Services is owned by, licensed to, or otherwise lawfully used by Clemiro, PURRSITIVE LIMITED, or our licensors.

This may include:

  • Text.
  • Graphics.
  • Images.
  • Photography.
  • Logos.
  • Brand elements.
  • Videos.
  • Product descriptions.
  • Website layouts.
  • Designs.
  • Icons.
  • Software.
  • Written content.
  • Other website materials.

Such content may be protected by copyright, trademark, design, and other intellectual property laws.

Subject to these Terms, you are granted a limited, revocable, non-exclusive, non-transferable license to access and use our website for personal and lawful purposes.

Without prior written authorization, you may not:

  • Copy or reproduce website content for commercial purposes.
  • Republish or redistribute our content.
  • Modify or create derivative works from protected content.
  • Sell or commercially exploit website materials.
  • Remove copyright, trademark, or proprietary notices.
  • Use our trademarks or branding in a manner that may cause confusion.

SECTION 8: THIRD-PARTY SERVICES AND TOOLS

Certain features, functionality, payment services, applications, or tools available through our website may be provided by independent third parties.

Examples may include:

  • Payment providers.
  • Shipping services.
  • Analytics platforms.
  • Marketing tools.
  • Customer support software.
  • E-commerce applications.

Third-party services may be subject to separate terms, policies, and privacy practices.

To the extent permitted by applicable law, we do not guarantee the:

  • Continuous availability.
  • Performance.
  • Accuracy.
  • Security.
  • Reliability.

of services operated independently by third parties.

Your use of third-party services may be subject to the terms and policies of the applicable provider.

SECTION 9: EXTERNAL WEBSITES

Our Services may contain links to websites, applications, platforms, or resources operated by independent third parties.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their:

  • Content.
  • Privacy practices.
  • Security measures.
  • Products or services.
  • Availability.
  • Terms and conditions.

We encourage you to review the terms and privacy policies of third-party websites before providing personal information or completing transactions.

SECTION 10: SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce platform and related infrastructure.

Shopify provides technology that helps us operate our store and facilitate transactions. Shopify maintains its own terms, privacy practices, and legal policies governing its services.

Products purchased through our website are sold by Clemiro / PURRSITIVE LIMITED, unless expressly stated otherwise.

We remain responsible for matters relating directly to our store, including:

  • Product listings.
  • Customer orders.
  • Customer service.
  • Shipping arrangements.
  • Return and refund decisions.
  • Store policies.

Your use of certain Shopify-powered functionality may also involve Shopify processing information in accordance with its own applicable policies.

SECTION 11: PRIVACY AND DATA HANDLING

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable privacy laws.

Because our store may use Shopify and other third-party service providers, personal information may be processed, transmitted, or stored through systems operated by service providers located in different jurisdictions.

We take reasonable steps to handle personal data responsibly and in accordance with applicable requirements.

Hong Kong's Personal Data (Privacy) Ordinance includes requirements concerning the proper handling and retention of personal data, including taking practicable steps to erase personal data when it is no longer required, subject to applicable exceptions.

For additional information regarding how we collect, use, disclose, and safeguard personal information, please review our Privacy Policy.

SECTION 12: CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily submit:

  • Product reviews.
  • Comments.
  • Feedback.
  • Suggestions.
  • Photographs.
  • Videos.
  • Testimonials.
  • Ideas.
  • Other content.

you grant Clemiro a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute such content for legitimate business purposes, including website operation, marketing, and promotion, subject to applicable law.

You represent that:

  • You own or otherwise have permission to submit the content.
  • The content does not infringe third-party intellectual property rights.
  • The content does not violate privacy or publicity rights.
  • The content is not unlawful.
  • The content is not knowingly false, misleading, defamatory, threatening, or abusive.
  • The content does not contain malicious software or harmful code.

We reserve the right to remove or decline content that violates these Terms or applicable law.

SECTION 13: ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through our Services may contain:

  • Typographical errors.
  • Pricing errors.
  • Product description errors.
  • Availability inaccuracies.
  • Shipping information errors.
  • Promotional inaccuracies.
  • Other omissions or mistakes.

Where permitted by applicable law, we reserve the right to:

  • Correct errors.
  • Update information.
  • Modify listings.
  • Adjust inaccurate pricing.
  • Cancel affected transactions when necessary.

If an order is canceled because of an error after payment has been processed, we will issue an applicable refund in accordance with our policies and applicable law.

SECTION 14: PROHIBITED USES

You may not use our website or Services for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include:

  • Engaging in fraudulent transactions.
  • Attempting unauthorized access to accounts, systems, or networks.
  • Introducing viruses, malware, or harmful code.
  • Interfering with website functionality.
  • Circumventing security features.
  • Scraping or harvesting data in violation of applicable law or our rights.
  • Using automated systems in a manner that creates unreasonable load on our Services.
  • Infringing intellectual property rights.
  • Harassing, threatening, or abusing others.
  • Submitting false or misleading information.
  • Using the Services to violate applicable laws or regulations.
  • Attempting to obtain products or refunds through fraudulent means.

Violation of these requirements may result in restriction, suspension, or termination of access to our Services.

SECTION 15: SUSPENSION AND TERMINATION

We reserve the right to suspend, restrict, or terminate access to the Services where reasonably necessary.

Reasons may include:

  • Violation of these Terms.
  • Fraudulent activity.
  • Payment abuse.
  • Misuse of our Services.
  • Security concerns.
  • Attempts to interfere with our systems.
  • Violation of applicable laws.

Where permitted by law, access may be restricted or terminated without prior notice if immediate action is reasonably necessary to protect our business, customers, systems, or third parties.

Termination does not affect obligations or liabilities that arose before termination.

SECTION 16: DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not warrant that:

  • The website will always be available.
  • The Services will operate without interruption.
  • The website will always be free from errors.
  • All information will always be complete or current.
  • All technical issues will be corrected immediately.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or remedies that cannot lawfully be excluded or limited.

SECTION 17: LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Clemiro, PURRSITIVE LIMITED, and their directors, officers, employees, affiliates, agents, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of our Services.

Such losses may include:

  • Loss of profits.
  • Loss of revenue.
  • Loss of business opportunities.
  • Loss of data.
  • Business interruption.
  • Losses resulting from service disruptions.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including mandatory consumer protections.

SECTION 18: INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Clemiro, PURRSITIVE LIMITED, and their affiliates, directors, officers, employees, agents, contractors, and service providers from claims, liabilities, losses, damages, and reasonable expenses arising from:

  • Your material violation of these Terms.
  • Your unlawful use of the Services.
  • Your infringement of third-party rights.
  • Your fraudulent or abusive activity.
  • Content submitted by you that violates applicable law or third-party rights.

This provision applies only to the extent permitted by applicable law.

SECTION 19: SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue in full force and effect.

SECTION 20: ENTIRE AGREEMENT

These Terms, together with the policies and notices referenced herein, constitute the entire agreement between you and PURRSITIVE LIMITED, operating under the Clemiro brand, regarding your use of the Services and any purchases made through Clemiro.

They supersede prior communications, representations, or agreements relating to the same subject matter, except where otherwise required by law.

Failure by us to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 21: ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with:

  • A merger.
  • An acquisition.
  • A corporate restructuring.
  • A sale of assets.
  • A transfer of business operations.
  • Another legitimate business transaction.

Any assignment will remain subject to applicable law.

SECTION 22: GOVERNING LAW

These Terms and any disputes arising from or relating to the Services shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Nothing in this section deprives customers of any mandatory consumer protections that apply under the laws of their place of residence where such protections cannot legally be waived.

SECTION 23: CHANGES TO THESE TERMS

We may revise or update these Terms periodically to reflect changes in:

  • Our business operations.
  • Products and Services.
  • Technology.
  • Store procedures.
  • Legal requirements.
  • Regulatory requirements.

Updated versions will be published on this page and will become effective when posted unless otherwise stated.

Where required by applicable law, we may provide additional notice regarding material changes.

Your continued use of our Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

SECTION 24: CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Company: PURRSITIVE LIMITED

Business Registration No.: 74422909

Registered Office: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG

Customer Support Hours: 9:00 AM – 6:00 PM (Monday – Friday)

Email: service@clemiro.com

Phone: +852 9290 4857