Shipping policy

At Clemiro, we are committed to providing a smooth, reliable, and efficient shipping experience for every order. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, as well as important information regarding delays, customs fees, damaged shipments, and customer responsibilities.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Once your order has been successfully placed, our fulfillment team will begin preparing it for shipment.

  • Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
  • During periods of high order volume, promotional campaigns, seasonal demand, or unexpected operational circumstances, processing times may take longer than usual.
  • After completing your purchase, you will receive an order confirmation email containing the details of your order.
  • Once your order has been shipped, a shipping confirmation email with tracking information will be sent when tracking details are available.

Shipping Destinations

Clemiro ships to multiple countries and regions where our products and shipping services are available.

Shipping availability may depend on factors such as:

  • Product availability
  • Carrier service coverage
  • Local laws and regulations
  • Delivery restrictions
  • Warehouse availability

We reserve the right to restrict, suspend, or decline shipping to certain destinations when necessary.

If we are unable to ship an order to your destination, you may be notified during checkout or contacted after your order has been placed.

Estimated Delivery Times

Delivery times vary depending on the destination, carrier, shipping conditions, and other factors outside our control.

Typical estimated delivery times are:

United States

  • Processing Time: 1–3 Business Days
  • Transit Time: 5–12 Business Days

International Orders

  • Processing Time: 1–3 Business Days
  • Transit Time: 7–20 Business Days

Please note that all delivery timeframes are estimates only and should not be considered guaranteed delivery dates.

Actual delivery times may vary due to:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Local postal services
  • Seasonal demand
  • Other circumstances beyond our reasonable control

Shipping Costs

  • Applicable shipping charges are calculated and displayed during checkout before payment is completed.
  • From time to time, Clemiro may offer free shipping, discounted shipping rates, or other promotional shipping offers.
  • Any applicable shipping charges will be clearly displayed before you complete your order.

Order Tracking

When tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or shipment details.

Please note:

  • Tracking information is provided by the shipping carrier.
  • Tracking updates may not appear immediately after your package has been dispatched.
  • In some cases, it may take several business days for the carrier's tracking system to display the latest shipment status.
  • Please allow sufficient time for tracking information to update before contacting our customer support team.

Customs, Duties, and Import Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Other government-imposed charges

These fees are determined by local customs authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

Clemiro does not control customs charges and cannot guarantee or estimate the amount that may be applied to an international shipment.

Customers are encouraged to check with their local customs authority for information regarding possible import charges before placing an order.

Delivery Delays

Although we make reasonable efforts to ensure orders are delivered within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our control.

Possible causes of delays may include:

  • Severe weather conditions
  • Customs inspections or clearance delays
  • Carrier or transportation disruptions
  • High seasonal shipping volume
  • Supply chain interruptions
  • Public holidays
  • Local delivery restrictions
  • Unexpected operational events

Clemiro is not responsible for delays caused by carriers, customs authorities, government agencies, natural events, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate, complete, and up-to-date shipping information when placing an order.

Please be aware that:

  • Incorrect or incomplete shipping details may result in shipping delays, returned packages, or failed deliveries.
  • If you notice an error in your shipping address or contact information, please contact us as soon as possible at service@clemiro.com.
  • We will make reasonable efforts to update the information before shipment.
  • Once an order has entered the fulfillment or shipping process, changes may no longer be possible.
  • Any additional shipping or reshipping costs resulting from incorrect information provided by the customer may be the customer's responsibility.

Lost, Stolen, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:

  • Check with other members of your household.
  • Check around your delivery location, including porches, entrances, mailrooms, or other secure areas.
  • Ask nearby neighbors whether they received the package on your behalf.
  • Contact the shipping carrier or local delivery service directly.

If the package still cannot be located, please contact our customer support team at service@clemiro.com.

We will make reasonable efforts to assist you with reviewing the shipment and contacting the carrier when appropriate.

Please note that Clemiro cannot be held responsible for packages that are lost, misplaced, or stolen after the shipping carrier has confirmed successful delivery to the address provided by the customer.

Damaged Shipments

If your order arrives damaged, please contact us within a reasonable period after receiving your package.

To help us review the issue, we may request:

  • Photos of the damaged product
  • Photos of the shipping packaging
  • Your order number
  • A description of the issue

After reviewing the information provided, we will determine an appropriate resolution in accordance with our applicable policies.

Depending on the circumstances, the resolution may include:

  • A replacement
  • A refund
  • Store credit
  • Another reasonable solution

Split Shipments

In some cases, products included in the same order may be shipped separately.

Split shipments may occur because of:

  • Different warehouse locations
  • Product availability
  • Inventory conditions
  • Fulfillment requirements
  • Shipping carrier arrangements

If your order is shipped in multiple packages:

  • You may receive more than one tracking number.
  • Packages may arrive on different dates.
  • Receiving one package before another does not necessarily mean that items are missing from your order.

Order Cancellation

If you wish to cancel an order, please contact us at service@clemiro.com as soon as possible.

Please note:

  • We will make reasonable efforts to process cancellation requests before the order enters the fulfillment or shipping process.
  • Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.
  • For information regarding returns, refunds, or exchanges after delivery, please refer to our Return & Refund Policy.

Policy Updates

Clemiro reserves the right to modify, revise, or update this Shipping Policy at any time in order to reflect changes in:

  • Business operations
  • Shipping practices
  • Legal requirements
  • Logistics procedures
  • Carrier policies

Any changes will be published on this page and will become effective once posted.

Your continued use of our website after changes are published constitutes acceptance of the updated Shipping Policy.

Contact Information

If you have any questions regarding shipping, tracking, delivery, or your order, please contact us:

Company: PURRSITIVE LIMITED

Business Registration No.: 74422909

Registered Office: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG

Customer Support Hours: 9:00 AM – 6:00 PM (Monday – Friday)

Email: service@clemiro.com

Phone: +852 9290 4857