Privacy policy

At Clemiro, we value your trust and are committed to protecting the privacy, confidentiality, and security of your personal information.

Clemiro is an online retail brand operated by PURRSITIVE LIMITED, a company registered in Hong Kong under Business Registration Number 74422909.

This Privacy Policy explains how PURRSITIVE LIMITED ("Clemiro," "we," "us," or "our") collects, uses, discloses, stores, and safeguards personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our products and services.

Information We Collect

We may collect personal information that you provide directly to us, as well as certain information that is collected automatically when you interact with our website.

Information You Provide Directly

You may provide personal information when you:

  • Place or manage an order.
  • Create or update a customer account.
  • Subscribe to newsletters, promotional emails, or special offers.
  • Contact our customer support team.
  • Submit a return or refund request.
  • Participate in surveys, promotions, giveaways, or other store activities.
  • Communicate with us through forms, email, or other available channels.

The information we may collect includes:

  • Full name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Payment and transaction information.
  • Order history.
  • Product preferences.
  • Customer support communications.
  • Information you voluntarily provide when contacting us.

Payment information may be processed directly by third-party payment providers. We do not intentionally store complete payment card details on our own systems.

Information Collected Automatically

When you visit, browse, or interact with our website, certain information may be collected automatically.

This may include:

  • IP address.
  • Browser type and version.
  • Device type and device identifiers.
  • Operating system.
  • Approximate location derived from technical information.
  • Referring website or traffic source.
  • Pages viewed.
  • Products viewed.
  • Links clicked.
  • Shopping activity.
  • Session duration.
  • Website interactions and browsing behavior.
  • Information collected through cookies, pixels, tags, and similar technologies.

This information helps us understand how visitors interact with our website and allows us to improve functionality, performance, security, and the overall shopping experience.

How We Use Your Information

We may use the information we collect for legitimate business, operational, security, and customer service purposes.

We may use personal information to:

  • Process, confirm, and fulfill orders.
  • Process payments and verify transactions.
  • Coordinate shipping and delivery.
  • Provide tracking and order-status information.
  • Respond to customer inquiries.
  • Process returns, refunds, and related requests.
  • Manage customer accounts.
  • Detect, prevent, and investigate fraudulent or suspicious activity.
  • Maintain the security and integrity of our website.
  • Improve our products, website functionality, and customer experience.
  • Analyze website traffic, customer behavior, and store performance.
  • Personalize content and product recommendations.
  • Communicate important service or account information.
  • Maintain business and transaction records.
  • Comply with applicable legal and regulatory requirements.
  • Enforce our policies and contractual terms.
  • Send marketing or promotional communications where permitted and where you have chosen to receive them.

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as consent, contractual necessity, compliance with legal obligations, or legitimate business interests.

Payment Information

Payments made through our website may be processed by secure third-party payment providers.

Depending on the payment method selected, payment providers may collect information such as:

  • Name.
  • Billing address.
  • Card or payment account information.
  • Transaction details.
  • Fraud-prevention information.

Payment providers process this information according to their own terms and privacy policies.

For security purposes, Clemiro does not intentionally store complete credit or debit card numbers on its own servers.

Data Security

Protecting customer information is an important part of our operations.

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

Security measures may include:

  • Secure and encrypted website connections.
  • Secure payment processing systems.
  • Restricted access to sensitive information.
  • Account and access controls.
  • Fraud monitoring and security procedures.
  • Use of reputable hosting and technology providers.
  • Internal procedures designed to protect customer information.

Although we take reasonable precautions to safeguard personal information, no method of electronic transmission, online storage, or data processing can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of information transmitted through or stored in connection with our website.

Disclosure of Information

Clemiro does not sell or rent customer personal information in the ordinary meaning of those terms for direct commercial resale.

However, we may share personal information with third-party service providers when reasonably necessary to operate our business and provide our services.

These service providers may include:

  • Payment processors.
  • Shipping and logistics providers.
  • Fulfillment partners.
  • Website hosting providers.
  • E-commerce platform providers.
  • Customer support tools.
  • Email communication providers.
  • Fraud prevention and security providers.
  • Analytics providers.
  • Advertising and marketing service providers.
  • Professional advisers where necessary.

These third parties may access personal information only as necessary to provide services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when necessary to:

  • Comply with applicable laws or legal processes.
  • Respond to lawful requests from courts, regulators, or government authorities.
  • Protect our legal rights.
  • Protect the safety or security of customers, users, or others.
  • Investigate suspected fraud or unlawful activity.
  • Enforce our Terms of Service or other policies.
  • Complete a business transfer, restructuring, merger, acquisition, or sale where permitted by law.

Advertising and Analytics Partners

We may work with third-party advertising, analytics, and marketing platforms to understand website activity, measure advertising effectiveness, improve our services, and provide more relevant marketing.

These providers may include platforms such as:

  • Meta, including Facebook and Instagram.
  • Google.
  • AppLovin.
  • Other advertising, analytics, attribution, or marketing service providers.

These services may use:

  • Cookies.
  • Tracking pixels.
  • Tags.
  • Device identifiers.
  • Similar technologies.

These technologies may collect information about your browsing activity, device, interactions with our website, and engagement with advertisements.

Information collected by these third parties is subject to their own privacy policies and practices.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, security, analytics, personalization, and advertising.

Cookies may be used to:

  • Maintain shopping cart functionality.
  • Enable secure checkout.
  • Remember customer preferences.
  • Keep users signed in where applicable.
  • Analyze website traffic.
  • Understand visitor behavior.
  • Measure advertising performance.
  • Support remarketing campaigns.
  • Improve website functionality and performance.
  • Detect fraudulent or suspicious activity.

Most browsers allow you to control, block, or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website, including shopping cart, checkout, login, or personalization features.

For additional information about cookies used by Shopify-powered stores, you may review Shopify's cookie information at:

https://www.shopify.com/legal/cookies

Third-Party Websites

Our website may contain links to websites, applications, or services operated by independent third parties.

We do not control these third-party services and are not responsible for their:

  • Privacy practices.
  • Data collection practices.
  • Security measures.
  • Website content.
  • Terms and conditions.

We encourage customers to review the privacy policies and terms of any third-party websites before providing personal information.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Request restriction of certain processing activities.
  • Object to certain uses of your personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.
  • Request information about how your personal data is used or disclosed.
  • Request a copy of certain personal information in a portable format where applicable.

Certain rights may be subject to legal limitations, verification requirements, or exceptions.

To submit a privacy-related request, please contact us at service@clemiro.com.

We may request reasonable information to verify your identity before processing certain privacy requests.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send:

  • Promotional emails.
  • Product announcements.
  • Special offers.
  • Store updates.
  • Discount information.
  • Other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of promotional communications, we may still send necessary transactional or service-related messages, including:

  • Order confirmations.
  • Payment notifications.
  • Shipping updates.
  • Refund information.
  • Account notifications.
  • Customer service communications.

Do Not Track Signals

Some web browsers offer a Do Not Track setting that allows users to indicate a preference regarding online tracking.

Because there is currently no universally accepted technical standard governing how websites should respond to Do Not Track signals, our website may not automatically respond to these browser signals.

You may still manage cookies and certain tracking technologies through your browser settings or other available privacy controls.

Children's Privacy

Our website, products, and services are intended for a general audience and are not specifically directed toward children.

Clemiro does not knowingly collect personal information from children under the age of 13 without appropriate authorization.

If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete or otherwise address that information where required.

If you believe that a child has provided personal information to us, please contact us at service@clemiro.com.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • The nature of the information.
  • The length of our relationship with the customer.
  • Order and transaction requirements.
  • Customer service needs.
  • Fraud prevention and security requirements.
  • Accounting and tax obligations.
  • Applicable legal or regulatory requirements.
  • Potential disputes or legal claims.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable laws and technical limitations.

International Data Transfers

Because we may work with service providers, technology platforms, fulfillment partners, and other third parties located in different countries, personal information may be processed or stored outside the country in which you reside.

When required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.

By using our website and services, your information may be processed in jurisdictions that may have different privacy and data protection laws from those in your country of residence.

Data Breach Procedures

If we become aware of a security incident involving personal information, we will take reasonable steps to:

  • Investigate the incident.
  • Limit or contain potential harm.
  • Address identified security vulnerabilities.
  • Take appropriate corrective measures.
  • Preserve relevant records where necessary.

Where required by applicable law, we may notify affected individuals, regulators, authorities, or other relevant parties within the legally required timeframe.

Email Communications

We may use your email address to:

  • Send order confirmations.
  • Send payment notifications.
  • Provide shipping and delivery updates.
  • Respond to customer inquiries.
  • Communicate regarding returns or refunds.
  • Provide account-related notifications.
  • Send promotional content when you have chosen to receive it.

Our marketing communications are intended to comply with applicable email marketing requirements.

We aim to:

  • Clearly identify the sender.
  • Use accurate and non-deceptive subject lines.
  • Provide a method to unsubscribe.
  • Process valid unsubscribe requests within a reasonable timeframe.

Business Transfers

If Clemiro or PURRSITIVE LIMITED is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor organization may continue to process personal information in accordance with applicable privacy requirements.

Changes to This Privacy Policy

We reserve the right to modify, revise, or update this Privacy Policy from time to time to reflect changes in:

  • Our business operations.
  • Technology.
  • Service providers.
  • Data processing practices.
  • Legal or regulatory requirements.
  • Website functionality.

Any updated version of this Privacy Policy will be published on this page and will become effective upon posting unless otherwise stated.

We encourage customers to review this Privacy Policy periodically to remain informed about how personal information is handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Company: PURRSITIVE LIMITED

Business Registration No.: 74422909

Registered Office: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG

Customer Support Hours: 9:00 AM – 6:00 PM (Monday – Friday)

Email: service@clemiro.com

Phone: +852 9290 4857